At Elite Buyer, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
1. Returns
You can request a return within 7 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition as received.
Items that are damaged, used, or missing parts due to customer negligence may not be eligible for a return.
2. Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved, the refund will be processed within 7-10 business days via the original payment method.
Shipping costs are non-refundable, except in cases of incorrect or defective items.
3. Exchanges
If you received a defective or incorrect item, you can request an exchange within 7 days of delivery.
The replacement will be sent after we receive the returned item.
4. Non-Returnable Items
Some items cannot be returned for hygiene or safety reasons, such as:
Personal care items
Customized or personalized products
Perishable goods
5. How to Request a Return or Refund?
To initiate a return or refund, please contact our support team at info@elitesbuyer.com with your order number and reason for the request.
For any further assistance, feel free to reach out to our customer service team. We value your trust in Elite Buyer and appreciate your business!
